Concierge hours
Live support: Monday–Saturday · 9am–6pm Pacific
Messages received after hours are replied to the next morning.
Concierge support
Talk to the SviCloud concierge team
English & 中文 experts help with orders, setup, Wi-Fi fixes, and app updates. Real humans reply within one business day.
Need hands-on help?
Send the concierge team your order number, device, and issue—we reply within one business day.
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Need to self-serve first? The FAQ covers model, setup, and troubleshooting questions.
Visit FAQ