Return & Refund Policy

Check eligibility before you start

• Return requests must be submitted within 14 days of the delivery date.
• Devices must be in like-new condition with original packaging, remote, and cables.
• Streaming subscriptions and renewals are non-refundable once activated.
• Damage or defect claims should include photos or video so we can fast-track support.

Hardware warranty & customer-caused damage

• Our 1-year U.S. hardware warranty covers manufacturing defects under normal use.
• Customer-caused damage is not covered by the warranty and is not eligible for a refund, free repair, or replacement, except where required by law.
• We assess damage claims before determining coverage and explain the findings and available options.

How to start a return

1. Contact the concierge team with your order number and describe the issue.
2. We email shipping instructions for sending the device back to us.
3. Pack the device securely and include the RMA form we send back to you.

Return shipping & restocking

• Customers are responsible for all return shipping costs.
• Opened or used non-defective returns, and returns missing accessories, may incur a restocking fee up to 10% of the device price.
• Keep the carrier tracking number until your refund is confirmed.

Refunds & exchanges

• We inspect returned devices within two business days of arrival.
• Approved refunds are issued to the original payment method; shipping fees are non-refundable.
• Need a replacement instead? Let us know and we can ship a replacement once the return is scanned in.