Return & Refund Policy

Check eligibility before you start

• Return requests must be submitted within 30 days of the delivery date.
• Devices must be in like-new condition with original packaging, remote, and cables.
• Streaming subscriptions and renewals are non-refundable once activated.
• Damage or defect claims should include photos or video so we can fast-track support.

How to start a return

1. Contact the concierge team with your order number and describe the issue.
2. We email shipping instructions and, when applicable, a prepaid return label.
3. Pack the device securely and include the RMA form we send back to you.

Return shipping & restocking

• Customers are responsible for return shipping unless the device arrived damaged or defective.
• Returned items missing accessories may incur a restocking fee up to 15% of the device price.
• Keep the carrier tracking number until your refund is confirmed.

Refunds & exchanges

• We inspect returned devices within two business days of arrival.
• Approved refunds are issued to the original payment method; shipping fees are non-refundable.
• Need a replacement instead? Let us know and we can ship a replacement once the return is scanned in.