Quick fixes for common roadblocks

Try these remedies before contacting concierge. They solve most launch-day hiccups.

Inside this hub Step-by-step help for every SVICLOUD Follow the checklist, install the must-have apps, and troubleshoot in English & 中文 whenever you need it.

Pair the Bluetooth voice remote
Optimize Wi-Fi or Ethernet for streaming
Install Yogurt TV, Kids, Karaoke, and more

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Remote not pairing

Remove the batteries, reinsert them, stand close to the box, and press VOL- + VOL+ again until you see the success banner.

Stream buffering or blurry

Restart your router, move closer to Wi-Fi, or plug in Ethernet for the most stable connection.

Orz installer not loading

Double-check the URL 8989c.cc, then reboot the box. If it still fails, verify your network connection.

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