A device lock, a Wi-Fi password and an application prompt are different issues. Identify the exact screen and app before following instructions. Never share your email, Wi-Fi or payment password with a stranger offering setup help.
What to check
For content navigation, our support guidance starts with Yogurt TV and its regional sections. If a specific app asks for an access code, contact support with its name and a screenshot that excludes private account details.
Warranty coverage is not unlocked by an app password. Keep your order details for hardware support and use the published returns process if a return is required.
Product information and store policies
Return requests must be made within 14 days of delivery, subject to the published conditions. Opened or used non-defective returns and returns missing accessories may incur up to a 10% restocking fee; this fee does not apply to defective, wrong-item or seller-caused returns. Ask support about model-specific warranty coverage before ordering. Current product and checkout information takes precedence over dated prices in this article.